Turnaround Time
DiamondBack Abrasive was founded ten years ago on the notion of bringing "service" to an industry that could barely spell the word. Drawing on experience from other industries, we began a process designed to identify and deliver value-added services to our customer's grinding operations. As we tell our customers, "We want to be more than just a grinding wheel supplier."
Our own observations are that this industry has far too much "magic and moondust" – neither of which assists customers in making good decisions. We also observed that the purchasing activities surrounding the purchase of plated grinding wheels was one of the most complicated activities in MRO departments: i.e. buying, inventorying, using, returning, receiving, tracking. Do you Really have time and money to pay (your) people to do this?
Beginning with TURNAROUND Time, DiamondBack is determined to build an entire operation based on delivering service to our customer base at a level of magnitude greater than the nearest competitor. Don't believe us…ask for the data, and then ask for our competitor's.
Building on consistent and predictable TURNAROUND Time, we have grown the business by adding complimentary services which help you, the customer, to improve the efficiency of your Grinding Department – services like Inventory Management and Grinding Consulting.
Current development projects include dramatic improvements in Plating durability... which is in testing with customers as we speak.
Here's what you need to know about DiamondBack – we're here to help you do YOUR job better.
